MS
Maartens S
1 reviews | Active since Jan 2013
07 Feb 2020, 14:50
CIB insurance claims
CIB does not give proper feedback on claims, and it takes far longer than the Avarage claims process with other companies. They are not helpful and very reluctant to help.
Helpful (0)
Replies (2)0
Replies (2)
CIB PTY LTD's replyOfficial
07 Feb 2020, 14:56Hello Maartens Receipt acknowledged of your email the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email..
Yours Faithfully
CIB Complaints Department
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email..
Yours Faithfully
CIB Complaints Department
CIB PTY LTD's reply07 Feb 2020, 14:56
Official
Hello Maartens Receipt acknowledged of your email the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email..
Yours Faithfully
CIB Complaints Department
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email..
Yours Faithfully
CIB Complaints Department
MS
Maartens S's updateReviewer Update
10 Feb 2020, 12:33I have spoken to senior management and the only request I had was that they phone the client to explain their decision or go out to the client as he requested. I just got an email from John John stating that they won't engage with the client and that I must sir it out based on fotos that they mail me.
He did not even call me back and no one has phoned the client even after promises to do so. I'm not happy.
He did not even call me back and no one has phoned the client even after promises to do so. I'm not happy.
MS
Maartens S's update10 Feb 2020, 12:33
Reviewer Update
I have spoken to senior management and the only request I had was that they phone the client to explain their decision or go out to the client as he requested. I just got an email from John John stating that they won't engage with the client and that I must sir it out based on fotos that they mail me.
He did not even call me back and no one has phoned the client even after promises to do so. I'm not happy.
He did not even call me back and no one has phoned the client even after promises to do so. I'm not happy.