TN
Thendo N
1 reviews | Active since Dec 2013
14 Aug 2023, 17:09
CIB INSURANCE BAD BAD BAD SERVICE
I had a mobile device policy that is with CIB which I took almost 10 years back and paying the premium with no fail since then. I experienced a loss of my device weeks back which I reported to CIB (claim number FNB30806 / 4) and Princess Jessica Kalombo was allocated my case. I have been making followups with her and she does not even respond to emails nor bother to answer my calls. CIB is the worse insurance provider you can look up to. The take money with no fail each month but coming to pay they are just not interested. They will leave you to dry.
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CIB PTY LTD's replyOfficial
17 Aug 2023, 15:45Good day Thendo
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply17 Aug 2023, 15:45
Official
Good day Thendo
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department