SR
Stephen R
1 reviews | Active since Jul 2020
28 Jul 2020, 12:10
CIB forget they are an insurance company and appear to favour a banking strategy.
Imagine how bad they must be if I'm bothering to register to post a comment? Most importantly this insurance is not there for you when you need them. You are treated like a number even if you've been with them for 15yrs+, their staff are not well trained and fail at customer service/experience. Don't bother with management, they are reluctant to help and incapable of solving problems. Based on my experiences, I suggest partnering with another insurance company, CIB will only disappoint you with a stream of cannot stories. (Based on my own personal experience)
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CIB PTY LTD's replyOfficial
28 Jul 2020, 17:04Good day Stephen
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply28 Jul 2020, 17:04
Official
Good day Stephen
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department