Business Interruption claim.

we have been with CIB Jurgens for around 30 years,we have always had good service,up until now.Under our business policy we have Business Interruption and covers,prevention of Access,which due to the Lockdown,and Crona 19,would seem to be covered for Business Interruption,i have claimed wit Jurgens CIB Group.i mailed with all the information that they required 03/06/2020,i did not hear back from them so mail again,08/07/2020 to follow up, larissa mailed back to say that she has requested CIB to provide us with feed back this was 13/07/2020.it seems that with the long time for CIB to come back to me,that they are ducking the claim.Not impressed at all,come on CIB,and all short term insurance companies,do the right thing,and pay the small business what is due to us,peter tuohy ***