bad customer service

<p>i am totally dissapointed with the service received from Pieter Van der Merwe from CIB apon claiming he told me about the pro rata amount as i was apparently under insured for the device lost, payment was made for the pro rata amount on the 20th of August 2016 and proof of payment was forwarded to him, i was then debited the same pro rata amount on the 27th of August 2016. email and call was done to pieter on the 31st but to no response or avail, only today the claim was authorised, now i have to wait for them to refund the pro rata before i can make the excess payment which i was advised of today when i again called him. i need the device as its been a month being taken from pillar to post and i would never recomend their serivces to anyone else, customer service is needed at CIB.</p>