SS
Safder S
1 reviews | Active since Nov 2023
25 Nov 2023, 12:16
Bad company to deal with.
I have logged an claim, and it’s now 2years the claim has not been paid. My claim was house break in. The policy states my family is included in the cover. But the insurance assessor says other wise. I have logged a complaint with Ombudsman.
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CIB PTY LTD's replyOfficial
27 Nov 2023, 11:23Good Day Safder,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB Complaints Department
CIB PTY LTD's reply27 Nov 2023, 11:23
Official
Good Day Safder,
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB Complaints Department