Bad claim handling

Its really hard for me to accept that a company would blatantly refuse to pay a claim in full. I have logged so many complaints, but still they refuse. Corleze Swanepoel is probably the most irate claims handler in the business and cannot believe that CIB would employ an person with these irate s****s. The story changed so many times why they would only pay 70% of the third party claim. Firstly i was also responsible for their client driving into me... I couldn't go any where. Then they say they will review the facts. Then they say that they have spoken to there client and she noted that it was 50 50... but she wasn't even there. Her driver was the one who drove into me... Now they say they cannot get hold of the driver so they still maintain that they will pay 70%.... Seriously. You have reduced the claim by 50% and even further 30%... To top this Net Asses HAVE PROVIDED QUOTES THAT THEY WILL ONLY REPLACE ME VEHICLE PARTS WITH SECOND HAND PARTS..... *** IS WRONG WITH CIB?/?????? This is the worst company and i will keep loading the manner in which you handle his claim.