EN
Erick N
1 reviews | Active since Feb 2013
14 Jul 2023, 11:41
Bad Attitude and Unprofessional.
I called CIB Insurance today to follow-up on payment against my claim since the 7-14 days lapses today. The lady by the name of Annelien van Zyl told me with attidude that she has done her Job to processed the claim, She doesnt know when its going to be paid and She doesnt care since her JOB is done! This nonsense company doesnt understand what people go through when their Vehicles are involved in accidents. Mind you the accident happened in 21 March 2023. Now we are in July still waiting for the payment from this insurance company. I can even drive my car since its not safe to do so.
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CIB PTY LTD's replyOfficial
17 Aug 2023, 15:46Good day Erick
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply17 Aug 2023, 15:46
Official
Good day Erick
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department