Accident Damage-Parts not replaced-Now accusing client to avoid responsibilty

I was in a Motor vehicle accident last year 2017. Left front. Two quotes were done by CIB for repairs . They chose the cheaper quote which was Technostar which was against my wish. My vehicle was subsequently sent to Technostar for repairs which my car was there for over 2 months with lots of issues .

This year my Fiance hit a pot hole which is prevalent on our South African roads .Vehicle was taken to VW to find the Subframe was cracked and other mechanical issues. So we assumed due to hitting the pothole the damage was caused by that . The assessor then declined the claim -stating only the rim is damaged .subframe could not be damaged due to that .Its a old crack . We accepted that . The only major accident the vehicle hit was the accident last year 2017which the assessor verified by stating its a old crack -what other force could crack a subframe but the accident. They looking for every excuse under the sun to refute the claim . Yet I never miss my instalment ever.

They refuse to take responsibility for shoddy workmanship of a place they chose to send my car . Tor further cap that -in no uncertain words make it seem as if im malingering. I have now advised them I am taking this up with the ombudsmen and getting my attorney involved in this matter .

They treat their clients like ***** . Most likely will respond with an automated response ,but that's fine -will get to the bottom of this issue via the ombudsmen.