3rd Party Claims not prioritised

My car was damaged by a man driving a company car insured by CIB on the 30th of November 2023. I struggled the whole of December to submit a 3rd party claim to CIB. In January after escalating the matter to one of the managers I managed to submit the many documents that they had requested. A claim was logged on the 8th of January 2024. I'm going to the 3rd month now, without a car and completely inconvinienced. I always have to follow-up, with the insurance doing very little to give an update on the progress of my claim. It has become clear to me that CIB does not prioritise 3rd party claims, and they are not bothered by the major inconvinience that their client has caused me. To top it all my claim is allocated to an Annelien Van Zyl who always gives me bad attitude whenever I follow up on the claim. I just need CIB to tell me if I they are willing to finalise my claim or if I should seek legal assistance or escalate the matter to the Ombudsman. I need my car in good condition, I can't struggle so much because of somebody else's fault!!!