SZ
Simphiwe Z
1 reviews | Active since Nov 2017
14 Sept 2022, 19:37
3rd party
Frankly this is the worst insurance one could ever deal with. Especially with 3rd party. Not only was their reasoning behind paying me less ridiculous, now that they have to pay out, they are taking me from Pilar to post. It’s lies after lies about how the claim pay out is sitting with management and there will be a follow up, yet no follow up is done. No communication, nothing. The worst experience and frankly wouldn’t advise anyone to even bother themselves getting insured with Cib. Worse when u a 3rd party, you will wait for a really long time. It’s been almost 4 months since the accident happened and yet up until today, my matter hasn’t been resolved.
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CIB PTY LTD's replyOfficial
15 Sept 2022, 10:42Good day Simphiwe
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department
CIB PTY LTD's reply15 Sept 2022, 10:42
Official
Good day Simphiwe
Customer gratification is an integral part of the CIB culture, and we appreciate that you are bringing your concerns to our attention.
We acknowledge receipt of your complaint submitted the contents of which has been duly noted.
Kindly allow us the opportunity to assess the matter; to which we will provide feedback to you on email to resolve the matter as soon as possible.
Yours Faithfully,
CIB Complaints Department