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On the 05/01/2015 i lost my phone and on the 06/01/2015 i claimed for my device and they advised me that ill get feedback from Botha but in order for me to get feedback i have to send him emails and call him.Its been 2 weeks and going to the 3rd week i have claimed for my device,theres no communication and the service its bad .I had to call him on Friday 15/01/2015 to ask him how far its my claim its been two weeks he said they can replace my Note 3 with Note 4 but ill have to paid R1800.00 difference why i should pay that much i dont understand because they can just offer anything ranging from the same amount and i can't afford R1800.00 .i have emailed him and he never rep**** and its going to third week i even advised him please get back to me i don't have a phone its been a long 2 weeks for me.Please assist me im really not happy especially with the service.