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It was on Monday 11 April 2022 when my yard retaining wall landslide, Due flooding at Durban kzn. I call Fatima khan broker for CIA insurance. Which is no more longer with CIA insurance. And she told me to check emails where Nannette used to send me documents and contact her. I have to go back to the emails where Nannette another broker for CIA used to email me my policy documents. Then I send email.

Amelia Jooste another broker for CIA respond with property damage and public ability claim form. I send the form back with some support documents that been requested. I keep doing following update with Amelia weekly. She told me insurance waiting assessor to view the damage and take it from there.

After 2 weeks on Friday 22 April 2022 ANTON POHL assessor called me to informed on following Monday 25/04/22 around 12:00pm he will be on my property. By Monday around 2pm I called him to check if our appointment still on. That’s where he told me he is coming on the following day Tuesday.

On Tuesday when he come , he said this place need engineers. Did I build anything here. I told him unfortunately no as I’m new here. I bought a property 2019 October as it is. And 2020 was been a pandemic. And this insurance comes with Prorpety. And also all our conversation been recorded.

On the first week of May I called Amelia Jooste. For any update. She told me she still waiting feedback as well from CIA insurance. All the time if I call her she will tell me the same thing. Which is she still waiting. On Thursday 12/05/22 I called Amelia and told her I’m going to their office of CIA insurance there at umhlanga with media. Because I can’t tolerate this game.

When I arrived at umhlanga receptions called their manager Conrad Baasden. Baasden told me they don’t deal with clients. Only brokers they deal with. I told him if they deal with brokers they should give them feedback to update clients but Amelia cc me on the email where she asked NOMFUSI PHAHLANE to give her feedback then she can be able to update client. Nomfusi didn’t respond. That’s why I’m here. And I told him I’m coming with camera media. Baasden said they won’t allow anyone coming in.I have to update my people.

Conrad come with a book that have their terms and conditions and show me it says we will not cover damage to retaining walls caused by storm,wind,water,hall or snow unless we specifically that the walls was designed constructed in accordance with professional structural engineers. I ask Baasden why this terms and conditions not there in my policy documents. On my policy documents I have some terms and conditions that are excluded to the cover. This one is new. there is no specific terms like this as I have all documents I received during policy started. Obvious this one they creating special for now during flooding because they run to pay. 2019 was the floods but my wall didn’t collapse. Baasden said May be I have to go back to broker and speak to them. As the brokers are not employed by them. I told him brokers represent CIA insurance. All the conversations with Baasden were recoded.

That’s where I call Amelia while I’m there and phone was on loudspeaker. Amelia requested some of documents to Baasden that she been asking NOMFUSI longtime and NOMFUSI ignored her. Amelia asked me to wait her she will speak with her boss to resolve this matter before end of the day. Then I left. Yesterday Amelia send me a email where it says unfortunately the insurance don’t cover the retaining wall. And emails including attached documents from NOMFUSI says check number 16. It have. Same terms that Baasden shows me in his office.

This CIA are big ******** ****** **********. I send all my policy documents and the late one they creating special to my attorneys I will make sure this fly by night ******** ****** CIA insurance company the world knows about it. And people who still insured with them they have to open eyes. I wander how many people who facing this problem. That NOMFUSI she well trained to do dirty job by ******** people **********. CIA insurance will be trending to all social media platforms. May be lots of people will comes out.