Pathetic service and no customer care

They could care less about safety or providing clients with feedback on claims submitted even after you submit all the documentation as per their request. pathetic service, no interest in customer care or treating clients fairly. They absolutely disregard any comments regarding service so this is not their priority. You can ask for details for complaints department or manager and they don't even respond. When I submitted my claim I explained that I am most concerned regarding my safety and they need to prioritize that before any other claims I had submitted as I have had a break in at my place and I am a single woman living here. I provided ALL information required and now one week later they still telling me an assessor is appointed. There has been no communication from CIA themselves even though agent is copied in mails and is aware of my dissatisfaction which only means that customer service is not driven in the company. All this stress for a door claim that is not even R3000