Poor Service at its BEST!!!

Good Day,

I took my washing machine in on the 7th December 2020. When afterwards the company phone me to inform me that the gearbox needs to be replaced. After which I informed them that they may go ahead with the repairs.

Needless to say, when I arrived at the premises about a week after the go ahead, nothing was done regarding the repair of the machine.

When I yet again followed up on the 23rd December I was informed they are will repair the machine as soon as posaible.

On the 24th December I requested feedback via Whatsapp from the owner, only to be informed they are unable to repair due to the size of the seals not being the same and they will order a new gearbox and they will lend me a loan machine in the meanwhile.

Please keep in mind that I have a household of 5 people and had to take my washing to the laundromat since the 7th December.

When I requested feedback on the 28th December regarding the loan machine that would have been delivered on the 24th December I was informed that they do not have a loan machine and I will have to wait for the machine.

On the 28th December nothing has been done with regards to the repair of the machine and I requested they give me back the machine and I will find someone else to repair it. On the 29th when I arrived at the shop, to make arrangements for the machine to be picked up, they stated that they have repaired the machine after I requested them not to. I requested that they remove the part they have allegedly replaced and provide me with the machine in the state they received it. They said I can come back later the afternoon to collect my machine.

The machine was repaired by someone else on the 30th December. Which I then realised some of the parta were missing. On the 31st December I have personally informed the company about the parts I did not receive back with the machine and they said they will follow it up and come back to me.

They only reopened their business on the 4th January which I contacted them again and visited their premises. On Friday the 15th January I yet again followed up with no feedback received. And today the 18th January again. No answer.

In the meanwhile my water usage is going through the roof due to the parts that I have not received, not to mention the inconvenience of all the water that keeps on leaking!!!

I have heard that they have about 20 customer complaints with regards to the same situation, empty promises and very poor service and no communication.