MS
Marlon S
1 reviews | Active since Mar 2013
30 Apr 2020, 10:04
Poor delivery service of essential goods
I have been trying to reach Churchills for the past three days without success. The 0800 number says mailbox full, the landline rings and then goes into engage mode. My supplier dispatched my most needed essential masks on 24th April using Churchills. While I understand they most likely do not deliver or work over weekends or public holidays, my parcel was loaded and dispatched from their site on Tuesday 28th as shown on the website. This means the courier driver has this in his truck/van for past two days. Can they kindly advise when I will be recieving this. Parcel ODD200439
Helpful (0)
Replies (4)0
Replies (4)
Churchills International Express's replyOfficial
30 Apr 2020, 10:53Good day Sir
We are currently working from home and have a taken the necessary steps for clients to contact us. If you navigate to our website there is a chat you can use to contact us or on our contact page there are 2 cell numbers you can use. We do apologize for the inconvenience caused
Thank you
We are currently working from home and have a taken the necessary steps for clients to contact us. If you navigate to our website there is a chat you can use to contact us or on our contact page there are 2 cell numbers you can use. We do apologize for the inconvenience caused
Thank you
Churchills International Express's reply30 Apr 2020, 10:53
Official
Good day Sir
We are currently working from home and have a taken the necessary steps for clients to contact us. If you navigate to our website there is a chat you can use to contact us or on our contact page there are 2 cell numbers you can use. We do apologize for the inconvenience caused
Thank you
We are currently working from home and have a taken the necessary steps for clients to contact us. If you navigate to our website there is a chat you can use to contact us or on our contact page there are 2 cell numbers you can use. We do apologize for the inconvenience caused
Thank you
MS
Marlon S's updateReviewer Update
30 Apr 2020, 11:26Thank you for the speedy response. It would have been helpful to display these mobile numbers and COVID 19 message on the tracking site. I have now been in contact with Kim who have been very helpful in contacting the driver to request him to prioritise my delivery
MS
Marlon S's update30 Apr 2020, 11:26
Reviewer Update
Thank you for the speedy response. It would have been helpful to display these mobile numbers and COVID 19 message on the tracking site. I have now been in contact with Kim who have been very helpful in contacting the driver to request him to prioritise my delivery
MS
Marlon S's updateReviewer Update
30 Apr 2020, 12:02Thank you Harry for calling me in response to my previous suggestion on placing the Covid 19 message and contact numbers on the tracking site. Having this message and contact details displayed when tracking the parcel will greatly assist clients to follow up when parcels are delayed and result in less complaints. Kudus to you
MS
Marlon S's update30 Apr 2020, 12:02
Reviewer Update
Thank you Harry for calling me in response to my previous suggestion on placing the Covid 19 message and contact numbers on the tracking site. Having this message and contact details displayed when tracking the parcel will greatly assist clients to follow up when parcels are delayed and result in less complaints. Kudus to you
Churchills International Express's replyOfficial
04 May 2020, 08:16Goo Morning Sir
The supplier you have purchased from, has no stock of packaging material due to the lock down and with manufactures being closed. Our drivers have been instructed not to have any documents signed during this time. We do apologize for the inconvenience caused.
Thank you
The supplier you have purchased from, has no stock of packaging material due to the lock down and with manufactures being closed. Our drivers have been instructed not to have any documents signed during this time. We do apologize for the inconvenience caused.
Thank you
Churchills International Express's reply04 May 2020, 08:16
Official
Goo Morning Sir
The supplier you have purchased from, has no stock of packaging material due to the lock down and with manufactures being closed. Our drivers have been instructed not to have any documents signed during this time. We do apologize for the inconvenience caused.
Thank you
The supplier you have purchased from, has no stock of packaging material due to the lock down and with manufactures being closed. Our drivers have been instructed not to have any documents signed during this time. We do apologize for the inconvenience caused.
Thank you