Not satisfied at all about client services

Well, where do I start. I have a few problems with this company. No notices given for late delivery. No email, sms or phone call to say sorry for waiting 7 days for your product. No sir. I had to go through the company I bought stuff to get a phone call about why delivery is 5 days later than it needed to be. It's 15:47 17 December 2020. Despatch received my products on the 10th of December 2020. Delivery time according to them is 2 to 3 days from kzn to limpopo. Asked on the 14th where my parcel was, received email on the 15th asking this courier company the same thing. Only today 17 December 2020 I received a phone call this morning my parcel will be delivered today I have to make sure I am at home. Well still waiting for my parcel. At 15:00 sent an email again asking for when I will receive my parcel. Well nothing received yet. Who else had problems with this company Churchill international? I am not pleased with their work ethics at all. Clients are not important these days it seems. We pay for service and we don't even get n phone call out of self comment sense to tell what problems arrived and how long extra we have to wait. Business have a system and I strongly believe that this specific business has a system that does not work. I am unsatisfied with their service. I really hope that they can do better even in this times that demands service and good service.