Churchills International Express Durban

I wonder who owns this company because clearly no ****s are given, nobody ever picks up the phone when you ask about your package your told its dispatched for delivery you wait 3days for your package, i offered to fetch it she says "how you gonna come fetch it when it's already gone out for delivery" 3days later im still waiting. Even phone ethics are poor they're having thry own conversations while attending to you, nonsense