Churchills fault, continues to remain silent and I am left in debt

So Churchills International Express has really messed up! Its been over a month and no one has given me feedback or prepared to pay for the damages of my goods. A fluid spillage in the van soiled and destroyed my boxes and garments whilst in transit. We are a small business and when the courier service whome we trust in communication and transport fails to care for their clients like us, I question the ethics of the business, or the people they employ like Kim Naicker. She was rude to me, a bad manager and lack of emapthy or communication just reflects the standard of service or after service of the company. She tried to insuniuate that they are not held responsible for damages and losses incurred, also she said that there is no one higher than her that I could contact to reslolve this matter, saying that she is trying her best. Her best is not good enough for me if she has not contacted me since 12 Feb 2021, my goods are still with them and I have not yet been reimbursed. Small business's almost always recieves the short end of the stick. So Churchills what will you do about this? #smallbusiness #ethics #communication #transport #management #customerservice