Bad business

Horrible experience at the Sandton branch, arrived for my 7pm booking for the Bottomless Sushi yesterday and only had the first round, of 5 servings, took me a while to get the wine menu as well as that first round, I even ordered the 2nd round whilst having the 1st round as I saw how long it took. At 20:30 I had finished my glass of wine and was just sitting wondering how the kitchen was struggling to serve what’s supposed to be a bottomless buffet that was supposed to end at 21:00, the waiter that really tried to get me my order even told his colleague that he doesn’t understand what’s taking them so long, I had asked for the manager and when he eventually came asked me not to leave but that he would check on the kitchen, only for him to come back after like 15mins with my bill for the wine. I was not ready to argue with anyone, I had driven all the way from Roodepoort, to try out a this restaurant and all I got was a waste of my time, petrol and money. I’m not a cheapskate I paid for the wine because I didn’t want them changing it to the waiter. I have never had such a disappointing experience in my entire life. A manager with no customer service skills, still in disbelief.