JB
Johan B
1 reviews | Active since Apr 2022
02 Aug 2024, 12:01
CHUMBA STEEL PTY LTD
<div> I placed an Order with them for my roof trusses and paid R30349.48 in advance with a promise of delivery in 2 weeks time. After several failed attempts to get hold of a Marco at their offices, they finally got back to me. They haven't started the manufacturing yet because they made a mistake with my Invoice and i have to pay R15000 EXTRA before they can carry on manufacturing. Now this puts me in a very bad situation with my client who is already behind schedule with this project. Costing me now thousands extra out of my own pocket to speed up the process with another supplier. I feel that this type of conduct is unacceptable in business and will take this forward. Regards Johan Barnard ***</div>
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CHUMBA STEEL PTY LTD's replyOfficial
23 Aug 2024, 11:22Good day Johan,
On receipt of your quotation request, we prepared a quotation and sent it through to you the next day. After various follow-ups from our side, we also amended the quotation to remove some items that you felt were not required. Hereafter, you accepted our quotation and paid us an initial deposit. You however, failed to complete, in full, our client information sheet and got very aggressive when we requested that from you, even cursing us on the phone.
Despite the above being a pre-requisite before manufacturing can start, we decided to nevertheless proceed as you have made payment in full.
Once manufacturing started, we however realised a mistake was made in the quotation and that we underquoted you. We immediately contacted you, explained the situation to you and offered to undertake the project at cost price. Your response was to cancel the order and asked for an immediate refund of all the monies paid. This was done the same day.
It is not clear to us how else you would have liked us to handle the situation. No business can survive working at a loss, and your expectation that we should do so for you is patiently illogical and unfair to us. You mention that you had to spend extra costs at another supplier. This clearly shows that the correct market-based price for the project was substantially higher than what we quoted. When we advised you thereof, we were not trying to make an extra profit but simply trying to cover our costs.
However much we try to avoid them, mistakes do happen from time to time. We have faced up to ours, offered to assist you at cost price, refunded you immediately of all monies paid when you decided to cancel your order, and we have apologised for any inconvenience caused. If you still feel that there is anything else that we could have done for you, we would be happy to learn thereof so that we can see how we may do so.
We value our clients and would like to make sure that we build long-term relationships with them. We certainly have learned a lot from this experience and would hope that we may be of service to you again in the future.
Sincerely
Chumba Steel
CHUMBA STEEL PTY LTD's reply23 Aug 2024, 11:22
Official
Good day Johan,
On receipt of your quotation request, we prepared a quotation and sent it through to you the next day. After various follow-ups from our side, we also amended the quotation to remove some items that you felt were not required. Hereafter, you accepted our quotation and paid us an initial deposit. You however, failed to complete, in full, our client information sheet and got very aggressive when we requested that from you, even cursing us on the phone.
Despite the above being a pre-requisite before manufacturing can start, we decided to nevertheless proceed as you have made payment in full.
Once manufacturing started, we however realised a mistake was made in the quotation and that we underquoted you. We immediately contacted you, explained the situation to you and offered to undertake the project at cost price. Your response was to cancel the order and asked for an immediate refund of all the monies paid. This was done the same day.
It is not clear to us how else you would have liked us to handle the situation. No business can survive working at a loss, and your expectation that we should do so for you is patiently illogical and unfair to us. You mention that you had to spend extra costs at another supplier. This clearly shows that the correct market-based price for the project was substantially higher than what we quoted. When we advised you thereof, we were not trying to make an extra profit but simply trying to cover our costs.
However much we try to avoid them, mistakes do happen from time to time. We have faced up to ours, offered to assist you at cost price, refunded you immediately of all monies paid when you decided to cancel your order, and we have apologised for any inconvenience caused. If you still feel that there is anything else that we could have done for you, we would be happy to learn thereof so that we can see how we may do so.
We value our clients and would like to make sure that we build long-term relationships with them. We certainly have learned a lot from this experience and would hope that we may be of service to you again in the future.
Sincerely
Chumba Steel