1 reviews | Active since Mar 2018
Worst customer service by far!!!
So I purchased a pair of black sandals at this stall which is based just outside of Cavendish shopping center. I needed to place an order for a size 6 and a half as they did not have my size on display, which meant that I had to pay a 50% deposit as the shoe is R400. I was told that I could get the shoe within that same week which I later found to be untrue as I had now waited 2 weeks for this pair of shoes. Throughout the 2 weeks, I had gone at least every 2nd/3rd day to go and see if it had arrived only to be made many promises that I will get it by the weekend etc. I then contacted the owner of the company Armien Meyer who was not available at the time who then phoned me and left a voice mail stating that I will get the pair of sandals the next day guaranteed, only to leave me another voice mail straight after stating that I can only get it the week after which meant that I would now have to wait 3 weeks. I obviously couldn't have that and went to the stall to get a refund, but to my surprise, the sandal was there. I did not complain as I now had the sandal and saw no point in complaining any further. Loving the sandal, I immediately purchased the same sandal but in maroon and yet again needed to pay a deposit of R200 as my size would need to be ordered yet again. With that being said, I gave a deposit and went on my way. 2 weeks down the line, I had still not gotten my maroon sandal and as before, I went every other day to go and see if it had arrived (bearing in mind that this is costing me a lot of money having to go to the stall each time when I was told I would get a phone call within that week to collect the sandal, which at this point I still had not gotten. So on Wednesday 13.03.18, I had now been waiting nearly 3 weeks with no communication whatsoever. Me now being very irritated, I then went to the stall only to be told by the woman overseeing the stall that the shoe was not there and that she does not know what's going on. I asked her for a refund, only to be told that she does not have cash on her, which then led me to phoning Mr Armien Meyer once again. His daughter answered the phone and told me that she would tell him to contact me once he gets back, which of course never happened, and then the next day I had reveived a missed call on my phone from Mr Meyer. I went to the stall yesterday once again to get my refund as they have now been messing me around for far too long, and to no surprise the woman yet again did not have cash. As angry and disappointed as I was, I remained calm and finally got through to Mr Meyer and advised him that I would like a refund, to which he then said that the shoe now is ready and that he would deliver it to my home for all the trouble. Even after all the hassle, I accepted his offer to have the sandal delivered. I contacted him and he informed me that he had delivered the item which my mother took receipt of in which he then now received the other R200 which was the balance owed. Later that evening I got home from work, and of course wanted to look at the sandal. To my surprise, the item was the wrong color (not the maroon I had ordered but an ugly burgandy/purple colour), and to top it all off, it was the wrong size too, much smaller than the black pair and not the 6 and a half as I had ordered. Me now being very disappointed and unhappy at the fact that I had been led on for so long, been inconvenienced so much as I had to travel countless times from my home in Mitchells Plain to the stall in Claremont leaving me out of pocket at times, and the distress of being messed about now on 2 occasions. I then gave myself time to cool off as you can imagine I was and still am deeply upset, so I thought I'd send Mr Meyer a message the next morning (yesterday morning 14.03.18) which I did,and might I say, even after all the broken promises and inconvenience I was caused and distress, I remained polite in the messages sent to him and even thanked him for delivering the sandal but of course informed him of my dissatisfaction and that I had received the wrong size and color,and that after all the hassle, I don't have the energy to go through the same process for a 3rd time to have the item reordered. I had not gotten a response from him although he had read the messages sent to him (sent via WhatsApp). Me being unhappy at the fact, I then phoned him once again while on lunch and very politely asked him what is going to happen now as he had read my messages but had not responded, to which he very rudely rep**** and I quote: "listen, send me your banking details, I will transfer your money, but listen I don't want to talk" to which he then rudely put down the phone on me, not giving me a chance to even get a word in. Me now at the point of a breakdown could not grasp the fact that he was so rude and had not once apologized for the inconvenience nor for giving me the run around as I'm sure you can understand that this was terrible customer service from a guy who is supposed to be the owner of this establishment. I then called him back few minutes later to advise him that I was not comfortable with giving my bank details out for ********** purposes, and asked him if he could perhaps give me a cash refund as this was how I had paid and that I think it's fair considering all the hassle, to which he then started shouting at me, me being the customer, and continuously saying "listen listen, just send your banking details, I don't have time to argue, I'm not in the mood for this, we will just do it my way". At this point, I was devastated and put the phone down on him as I knew if I had to stay on the call, ugly words would have come from myself which I did not want. At the rear of it all, I cannot believe an establishment could do business like this and an owner could belittle and provide such ********** customer service when at the end of it all, I am the customer and I was wronged, and it was of no error of my own, yet I was made to feel like I am at fault. This is truly one establishment I will never go back to nor promote in future!!! Horrible horrible horrible service! !!
