Terrible Response Time

<p>My house was burgulared on Friday the 20/01/2017, the alarm went off and Chubb Response was notified at 10.20am . Chubb response room contacted my husband who confirmed he is not at home and requested a response vehicle to be sent out. At the time my husband requested the response vehicle to be sent to our premises in Wynberg as he was in Paarden Eildand. He contacted our nerighbout to find if Chubb had arrived which they confirmed "NO" my neighbour then offered to walk around the premises to check and only to discover they had broken our back door. He then informed my husband who was by this time on his way to the house not forgetting he was on his way from PAARDEN EILAND. My husband arrived at our premises to discover that Chubb response vehicle had still not arrived, only 5 mins later Chubb pulled up saying he has to come from Diep River ( which is not be problem as i feel there should be more vehicles in our area). As we all should know by know the distance from Paareden Eiland to Wynberg is further than Diep River to Wynberg. So this is the **** service we pay for and when we do need them this is ther service delivery we receive. I have requested to speak to a Manager on Friday and to date still not contact has been made with us. PATHETIC SERVICE.... I am definitely doing my research to move to another security company that service the needs of the clients and does not put their clients lives at risk.</p> <p>I have voiced my expierence with quite a few people who has said I will be crazy to continue with this type of service as they are not looking out for my best interest.</p> <p> </p> <p>Very Dissappointed Loyal Customer.</p>