Replied to 100% of negative reviews
Reply time on negative reviews: 1h 6m
Reply Time
1h 6m
Replied to 100% of negative reviews
Reply time on negative reviews: 1h 6m
Oct '25 - Sep '26
Frequently Asked Questions About Chubb Insurance South Africa Limited
How is Chubb Insurance South Africa Limited rated on Hellopeter?
Hellopeter has tracked Chubb Insurance South Africa Limited across 30 reviews. Chubb Insurance South Africa Limited hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Chubb Insurance South Africa Limited? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
Extremely Poor Service — Still No Response After 5 Weeks
I submitted a luggage damage and loss claim through FlySafair, which was then passed on to Chubb Insurance South Africa Limited. It has now been over 5 weeks, and I have still not received any feedback, acknowledgement, or progress update on my claim. I provided all required documentation, including the completed claim form, ID, photos of the damaged bag, proof of travel, and banking details. Despite following up multiple times, there has been no communication or resolution whatsoever. This level of service is completely unacceptable. It’s disappointing to see such poor accountability from a major insurance company that is meant to assist customers during travel-related losses. I sincerely hope this review prompts someone at Chubb to finally address my claim.
1 reviews | Active since Nov 2022
Extremely Poor Service — Still No Response After 5 Weeks
I submitted a luggage damage and loss claim through FlySafair, which was then passed on to Chubb Insurance South Africa Limited. It has now been over 5 weeks, and I have still not received any feedback, acknowledgement, or progress update on my claim. I provided all required documentation, including the completed claim form, ID, photos of the damaged bag, proof of travel, and banking details. Despite following up multiple times, there has been no communication or resolution whatsoever. This level of service is completely unacceptable. It’s disappointing to see such poor accountability from a major insurance company that is meant to assist customers during travel-related losses. I sincerely hope this review prompts someone at Chubb to finally address my claim.