Yet again Chubb disappoints.

<p>It has been a few months since I last needed Chubb, please see https://hellopeter.com/chubb-fire-security/complaints/chubb-supposed-to-protect-us- ********** . Since the incident in January I have not called on Chubb once until yesterday. Guess what? All the promises made in January were broken. I phoned than yesterday at around 17:30 asking for assistance as myself and a few neighbours were being threatened by people dumping *******ly in our neighbourhood. The operator told me a car was on the way. Needless to say the car never arrived and we sorted out the issue by calling in a few friends. GUESS WHAT? Just after 21:00 last night Chubb arrives at my gate. When I asked the guy why it took so long he just said “Askies” and that he did not know where I stayed so he was at another address thinking it was mine. How did he then get to my place if he did not know where I stayed? I phoned the control room to ask them what was going on and they were full of excuses even stated that they could see that there was an alarm activation at my place at 17:25. Seriously? How do you get from me calling for help to an alarm activation? I was called this morning and told, like the previous time, that actions will be taken to correct the situation. Tell me one thing Chubb; how do you correct things when people are dead? I am moving away from Chubb as they have proven yet again and without fail that I cannot rely on them to protect my family. If you value the safety of yours, and you are with Chubb I seriously recommend you re-evaluate your situation. The last thing you want is when you activate a panic or an alarm to allow the guy in your hour 4 hours to do whatever he wants and Chubb to arrive at your place when everyone is dead.</p>