Worthless Useless "security" company not to trust

We have been told in 2017 when we took the contract that this company has high standards and will do anything to keep their people/clients safe. WHAT UTTER BULL ..... First incident - We have had intruders in our back yard while the security guy stands in front of gate and refuse to go in cause their lock (normal lock that cost us tripple the cost if we bought it ourselves) wasn't on the gate. keep in mind our wall is just 1 .1m high on the outside and inside 1.5, with the excuse they can't climb over cause it's dangerous. Second incident - alarm went off they called us we said go out and report back - NEVER got a call back, we got home check the camaras and they ever came to the house to check, got broken in too outside room and stuff ******, asked for head to contact us and it's been 6+ months and still waiting Third incident - intruder in yard, pressed panic button as it was just me and girls in house, and till today we are waiting for them to pitch up or call, disgraceful Fourth incident - alarm went off 6h45 in morning, waited for call and never got it, got home and saw their paper in my door times 7h05 nothing wrong. I tripped alarm again when i got home in evening and they then called me when I asked them why I wasn't called in morning when alarm went off they tell me they don't know and it doesn't matter cause I am ok cause I am answering the phone now. I asked again for the head manager of owner of whom ever in charge to call me as this is no except able and guess what 5 days later and still NO CALL!

WTH!

PLEASE people don't trust these money grabbing ****** they ***** your money monthly and don't know how to do their job

I am pray