WORST SERVICE EVER

I'm very disappointed with the service we receive from Chubb security alarms , my Granny open an account with them in 2013 ever seen we being having endless disputes regarding the payments and billing. we were never told about the annual radio charge and other service, like every year we need to call chub and advise that my Gran is a pensioner and her accounts need to be on pensioner rate. we have been liaising with Queeneth and Eslie from CLIENT LIAISON. Chubb has made promises that my gran account will be provided, one month free subscription and a discount her subscription from September to date, no discount has been offered no free subscription. Again were told that she will be on pensioner rate and billing will be at R250 per moth, also that no has happens. we at a point that we want to cancel the subscription. please help on the matter AS WE TIRE AND HAVING TO CALL EVERY-TIME QUERYING THE ACCOUNT.<br> action need to be taken on the this account. <br> <br> Details <br> ***<br> Name: Tryphina Ntombi Thwala<br> Contact *** ( Gran Daaghter )<br> Email: [Email Removed]<br>