Wish I could make all of the above in complaint

I have been under contract with Chubb for about 1 year at this point and they have been useless in every department. They have not gotten the billing of my fees worked out yet despite us giving them all the information 4 times! I have had terrible response times when my system is activated and everyone just seems to blame someone else. The last response was over 14 minutes and when questioned on the phone regarding this they tell me load shedding is the problem, but we have no load shedding at the moment. Then he tells me it is because it is a windy day and that is the problem. Excuses Excuses Excuses!!! I really wish I could break my contract with them because of their poor service. They can cut me off if I don't do my part of the contract why cant I cut them off if they don't fulfill theirs? STAY AWAY FROM THEM IF YOU HAVE A CHOICE