1 reviews | Active since May 2015
When your security is not secure
According to Chubb response team they will not come out to your property if your alarm goes off. They will attempt to reach you 3 times, if you dont answer...only then will they go to the property amd ONLY after 6pm or on weekends My question is... What am I paying for? What if I am under attack and cannot answer the phone? Why does a consultant have to call when a distress signal is raised/alarm goes off? I am extremely unhappy with Chubb because my house has been broken into while the alarm was going off and the burglars helped themselves to my property... all the while my monthly premiums- which are never late!! go towards making a 'PHONE CALL' and not being visible Improve your response and respect your customers Chubb. Your services are not free
Thank you for bringing this issue to our attention. As discussed earlier, this is definitely not the Chubb Monitoring and Response process. I have sent your information to the department manager, Fabian Tieling, to investigate and revert back to you as a matter of urgency.
Your query reference number is: 210298
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre.
Best regards,
Thank you for bringing this issue to our attention. As discussed earlier, this is definitely not the Chubb Monitoring and Response process. I have sent your information to the department manager, Fabian Tieling, to investigate and revert back to you as a matter of urgency.
Your query reference number is: 210298
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre.
Best regards,