What would happen is there is an emergency??

I am an 'unwilling' customer as Apcan has now been bought out by your company. I tried to call the accounts department of National Security only to be cut off 3 times!! I am using my cellphone, am a pensioner and do not appreciate my airtime being wasted. All I need to do is get your accounts department to change incorrect information you have put on my account and I cannot do this. If this is the way a simple 'accounts' problem is dealt with, heaven help us if we actually need to call you for an emergency. I am seriously thinking of changing armed service suppliers.