What service?

<p>Good day Chubb.</p> <p> </p> <p>Last year sometime you guys showed up at my door promising me the word! I was told about Chubb’s great service, and more importantly, your quick responses. I was thrown with wool in the eyes by giving me a lower monthly premium than what I was currently paying to ADT, plus a free alarm system – wow!</p> <p> </p> <p>So I decided to cancel my ADT policy and signed up with Chubb. After about 2 months, not hearing anything from Chubb, saw no vehicles – nothing, I decided to but you guys to the test. I activated my panic alarm. After about 20mins, no one has arrived. So I activated it again, waited another 30mins and no one arrived. At that point I was furious – well so I thought…</p> <p>So I try to phone the call centre, waiting and holding like no one’s business, got hung up to, and finally after around 30mins trying to talk to someone after I was shuffled from one operator to another (I swear I spoke to about 10 different people) they came to an conclusion that my signal radio may not be functional. So I was promised that they will send a team to fix/replace the radio – 2 MONTHS AGO!!</p> <p>Guys why am I paying for a service I’m not receiving? Why didn’t the installer test my signal? Why must I beg you to come and fix my system? Why did you lie to me about your “great service”?</p> <p>If I should have a burglary at my house and they steel me naked, I will held you responsible. Even worse, not having security back-up when someone enters my property?! Please have this fixed asap. If you fail in this, I’m cancelling my policy with you guys and rather pay more to have a TRULY great service!</p> <p> </p> <p>Thanks,</p> <p>Carel</p>