Waiting six months for a refund!

<br> I have been battling with Chubb since March of this year just to cancel a contract. phoned your call centre during the course of March but my calls kept being disconnected. I emailed on the 31st of March to officially cancel my contract. I received an automated response that my email had been received and someone would contact me as soon as possible.<br> By the 24th of June I still had not had any response. I phoned and emailed again.30th of June I finally reached a Ms Bianca van Wyk. It took her nearly two weeks to just find me on your system! This and the extra three debit orders that have still been going off my account upset me quite a bit. 13th of July Ms van Wyk assured me the contract is now cancelled and my refund would be paid within 21 working days. By my calculations that would have been by the 11th of August. Struggled again to get hold of Ms van Wyk. The 20th of August she assured me my refund would be paid by the following Friday - the 4th of September. 7th and still nothing! I managed to get hold of a Ms Jo-Anne van der Merwe. She assured me that she would contact head office and let me know what is going on. It's now the 22nd and no one is responding!Can anyone help?