Veryvery bad service

I phoned chubb today to tell them that the signal on the panic and alarm does not go through, seen to the alarm went of at 3 o'clock this morning and l I am still waiting for a call from armed response and chubb , and until now I have not received any response . so when I phoned chubb no one could help me and told me theta should phone the technical department which I did ,only to find out that I must pay a call out fee which I feel is not fair seen to i have to pay my full instalment, that is **************** cause everybody knows its just a setting on the pc that they must do. I also found out that the sms's which must come through to your cellphone regarding opening and closings , panics and alarms that go off is a R100 extra every month, *** ??? I joined chubb because off rumors that the services are great I DO NOT THINK SO , I cancelled my previous security company which I feel frustrated since I never had these problems regarding signals and smsing before , they tested my signals once a week , which chubb never did considering being with them for a year already , I also never paid an extra cent for sms's . just to make myself clear I WILL NOT pay the call out fee.