Very Unfair Treatment

Chubb installed an Alarm System on 30th September 2015. Muneeb said they must come back to finish the job (gates) and would program a remote I had to get for my Husband. When I got the remote and phoned them they wanted R400.00 to come and program it which I refuse to pay and was quite horrified and then I mentioned the unfinished job but have never heard back from them and we can't use the Alarm System as my Husband is doing nightshift and needs a remote when he comes home from work all hours of the morning. We are going on Holiday soon and need the job finished. We have waited 47 days so far. This is very unfair and am sorry we got Chubb in the first place. I also need a new Contract that one can read as the one we signed is very faint.