VERY POOR SERVICE

No Response from Apcan or National for 2 weeks.

Its a JOKE!!!!!!!

National Security & Fire - Customer Services <***********> Wed 2021/04/14 11:38 

Thank you for your email.

Email: Subject: Furious client National / Apcan Security Ticket ID 43432

Please note our office hours are Monday – Friday between 08:00- 17:00. Please note all queries received after hours, during the weekend, and on a public holiday, will be attended to on the next business day. Regards

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Pieter Goosen Wed 2021/04/14 11:37     To: You; ***********; *********** Bcc: 57 KB To Whom it may concern: Myself & numerous family members, friends & acquaintances in the Westrand, Gauteng suburbs have been loyal clients of Apcan for years. (with great service I must add.) I do however have big concerns. (and am obviously not alone gauging social media platforms & whatssap community forums in the greater Westrand areas this last week) I wish I could share screen shots & facebook posts, but for obvious members privacy transgressions I can not. Just check the forums for yourself. The media release by Apcan CEO Leon Mans dated 10 March 2021 was received in good faith as change & growth is inescapable for aspiring companies. With relief I read the attached press release: The same management team you have come to know and trust. Dual responding vehicles from both APCAN and National. Advanced technology. What do you have to do? Apart from celebrating with us, nothing!!!! Our service to you, your profile details and billing will continue as usual. That’s where the “Celebrating with you and customers not having do anything changes”. Bear in mind that I had a perfectly operational system: Like many other of your clients Working android app.(Apcan) Apcan Digital keypad which I PAID FOR to grant responding officers access to my premises to check. (If the response time was quick enough to use the control room generated code. Which it always was) Now: I have to get the radio transmitter changed which was working – At an additional cost. (it was changed this week but couldn’t get tested as the control room had a system crash…….) My control panel & Key pad does not support the National App which was working. Needs to get changed – At an additional cost Responders cant access my premises. Digi keypad needs to get changed which was working – At an additional cost.

(Standing in front of my gate without access and sticking a note saying “I was here” doesn’t mean the responder “checked” my premises. The responder “looked” at it & cleared it.) They just about see as much as the newspaper delivery guy without access. Reason why I got the Digi keypad installed in the first place. So, seemingly the only thing that doesn’t need to change, is my Profile. As for just about everything else. Yes… at a cost. (replacing something that was working 100%) Wow… There goes the “celebrate” with us feeling. Do I trust that me & my families security safety is still of your top priority? Im doubtful. Will I even get a response on this correspondence? Im doubtful. If I do, be honest & tell me directly that my monthly debit orders as many others customers, mean more to you than the safety you provide. At least that way I can make informed decisions and advise family & friends on the latter. Regards, Pieter Goosen

Wilropark, Roodepoort Its in Gauteng by the way. (when I first called because my site was inactive I was put through to 2 different provinces)