1 reviews | Active since Jul 2013
Very bad service
<p>We have been using Chubb services for 2 years. We had no choice because the previous owner had Chubb installed in the house.<br />The alarm has not been working properly from the very beginning....<br />I have contacted Chubb 6 months ago to come and check the alarm because we get frequently the automatic message, that they haven't pick up a signal for a specific time of period. No response so far .........<br />Recently we went away and on the first day we received a call from Chubb, that alarm went off...they came and did an external check, everything fine. It was a fouls alarm why???<br />On our day 3 again Chubb automatic message on our cellphone, no signal from our alarm.<br />Why do we pay does guys if we can not even relax for a few days. for 3 nights away we had 4,5 different calls form Chubb. <br />I will cancel this account as I have told the lady on Thursday if a technician doesn't fix up the problem by the end of March.<br />***<br />Regards <br />Viliana</p>
I do appreciate your quick response to the hellopeter post but so far nothing has happened on our site.
We received one SMS advertising that if we want to service our alarm we have to pay ZAR 449,- and the offer is only until end of March.
I am not prepered to pay for someone to come and have a look at the alarm if I have been telling Chubb from the very beginning that our alarm has never work properly.
Plz assist us to resolve the problem...the Cape Town brunch is extremely bad service.
Regard
Viliana
I do appreciate your quick response to the hellopeter post but so far nothing has happened on our site.
We received one SMS advertising that if we want to service our alarm we have to pay ZAR 449,- and the offer is only until end of March.
I am not prepered to pay for someone to come and have a look at the alarm if I have been telling Chubb from the very beginning that our alarm has never work properly.
Plz assist us to resolve the problem...the Cape Town brunch is extremely bad service.
Regard
Viliana
Instead of someone trying to get hold of us we are writing each othe email, that are more pathetic than you can believe it.
Afetr you have explains to me that the the alarm was programmed on your site wrong and this can be fixed and someone will come and check why we receive faults alarms I get this emails from a lady Shantel Peek:
"Please advise if we need to make arrangements for a technician to come out?"
Second email:
"If you are referring to the automated calls then the alarm has been sending signals from the radio transmitter but the telephone that is also connected has not been sending signals reason for the calls"
I appreciate your assistance
regards
Viliana
Instead of someone trying to get hold of us we are writing each othe email, that are more pathetic than you can believe it.
Afetr you have explains to me that the the alarm was programmed on your site wrong and this can be fixed and someone will come and check why we receive faults alarms I get this emails from a lady Shantel Peek:
"Please advise if we need to make arrangements for a technician to come out?"
Second email:
"If you are referring to the automated calls then the alarm has been sending signals from the radio transmitter but the telephone that is also connected has not been sending signals reason for the calls"
I appreciate your assistance
regards
Viliana