AM
Andiswa M

1 reviews | Active since Sept 2015

29 Sept 2015, 10:04

VERY BAD SERVICE

Good day<br> <br> i have had a very terrible and disgusting experience with Chubb. <br> <br> Chubb technicians came to my house and practically begged us take the insurance, which we ended up taking because we didnt have the alarm at the time. Everything was okay, paid installments every month until in 2011 when there was some renovations putting in aluminium windows and doors and we asked them to come and rewire as the wiring was tempered with, they said they will send a technician but never did. Called them time and time again but they never bothered to come. <br> <br> Now what ****es me the most is that they want me to pay for the services i did not use, mind you, the alarm was not working as from 2011 after renovations but they kept the invoices coming. They have a nerve to tell me they will take legal actions against me. <br> <br> I want them to take out all their phone records and tell me i did not call them over and over asking for ****** thing because they always their calls are recorded.<br> <br> I am not willing to pay for what i did not use. According to them the amount outstanding is R 2 388.24 <br> <br> Thanks<br> Andiswa

0
Replies (1)
National Security & Fire
National Security & Fire's reply29 Sept 2015, 12:32
Official
Hello Honey_mustard2,

Thank you for allowing us the opportunity of resolving your issue.

Details of the incident and your contact information have been forwarded to the manager, Evelyn Reddy, to ensure a speedy and amicable resolution.

Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.

Regards

Chubb National Customer Service Centre