1 reviews | Active since Aug 2015
VERY BAD SERVICE!!!
In December 2014 Chubb came out to fix the alarm as we had a break in and the alarm needed to be fix. They came out and fix the alarm and the technician advised that the alarm pasages has not be installed correclty in the first place and that is why the alarm didn't went off when they broke in. So the technician that was there the first time installed the alarm incorrectly.<br> <br> Now they charged us a R1000 to fix the alarm they installed incorrectly in the first place, after I spoke to Chubb they advised they will credit the invoice as this was their fault in the first place.<br> <br> Still they haven't done this and this morning they debit ordered my bank account with the amount. Now i want to know who gave them authorozation to do this?<br> <br> They never came back to me and for a few months they haven't even patrolled by us. But they were fast to sell this alarm to me.<br> <br> They are pathetic and I WILL NEVER EVER AGAIN DO BUSINESS WITH THEM!!!
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Salomi Vermaak, to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
Thank you for bringing this issue to our attention.
I have sent your information to the department manager, Salomi Vermaak, to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***.
Regards
Chubb National Customer Service Centre
