USELESS COMPANY!!

I app**** for an alarm installation with Chubb on 08 December 2015, Payed their installations fees and everything. They promised to come an install in a few days, after failing to pitch for 3 installation appointments I called their head office to cancel the contract and requested a refund on 23 December 2015. I spoke to Alta about 4 times and she had no interest in assisting me, spoke to a gentlemen by the name of Wonga, who has now alerted me that despite sending a few emails and Alta is not coming forth with documents to process my refund. 3 weeks later I have not received my refund, or told when I'm likely to receive it. And I'm suppose to trust that my house is in safe hands with them. I'm appalled at the lack of professionalism, urgency and customer care...No one has bothered themselves with an apology or showed any remorse!!