Useless and Unprofessional Company

I am writing today to complain of the poor services I received from your company since July .

My wife and I met with one of your company’s sales representative in July 2019 by the name of Vusi ***,Vusi came to our property to assist with an application for alarm system ,we told Vusi that we had an existing system(beams) and all we required was a link up and also that we don’t want a long term contract as we are considering moving, He then advised of a 6 months contact and explained that could renew it when it reaches its term date

We filled in an application form and stressed out to him that this was required urgently as we were victims of a house breaking late 2018,even supp**** him with a case number to speed up the process.

Vusi told us that he would speak to his manager to make sure that the link up happens later that week.

Vusi than called us and advised that the technicians (radio response representatives) would come on Friday so both my wife and I took leave for that Friday to avail ourselves.

Friday we called Vusi in the morning and he Assured us that the technician will come. By 2pm we called again to find out what was happening as no technician had arrived but to our surprise his phone was aking us to voicemail. After the 10th missed call we eventually got hold of him.He told us that the radio was out of stock but it would be installed the following Tuesday. We told him that this was unacceptable as we had took leave so this could happen.

At this point we are dissatisfied and very Irate we asked him to provide us with his senior contact name and numbers, as we could not afford to take another off. We called his manager his name was Teballo to explained what transpired and that we don’t want the link up anymore and also emphasized that we had filled the application forms of which contained of my banking details but we do not want to proceed with the application and told him the company must NOT debit my account I was going to ADT . His respond was truly shocking. He Said Okay I mean a WHOLE MANAGER LITERALLY TOLD ME THERE’S NOTHING HE Can DO. HE DID NOT TRY TO RETAIN ME AS CUSTOMER..

NOTHING WAS INSTALLED BY NATIONAL. NO SERVICES ,NO HARDWARE SO WHAT AM I PAYING FOR?

MY ACCOUNT WAS DEBITED MORE THAN 3 TIMES FOR SOMETHING I DIDN’T HAVE AND WHAT NOR AGREED TOO.

I incurred all bank charges for reversing the debit. And now that I’ve cancelled the debit order, I’m getting sms to say my account has been handed over, For WHAT?

This is messing with my credit score profile.

The nerve of National saying I’m owing R1112.25, For WHAT?

Last month Vusi’s manager called me and PROMISED me that he will sort it out and I have also been calling your company to try get this resolved but till today nothing ☹,