Useless and *********** service and staff at Chubb

Chubb accounts department is shocking. The simple task of sending a statement with fixed amount monthly to me as customer,seems impossible to them, We have had problems with them since beginning 2015 for this miss- management . Thando Mabaso never respond on the numerous emails and complaints sent and now we get a phone call from this same person saying that they are not happy with our account being in arrears and getting higher!! . This after we have tried so hard just to get that exact problem solved. Useless!! Explaining to her that this is the exact reason why we have complained and sent emails , just does not sink in to them. They are useless and can come and take their appliance out of my house!! ALL WE WANT IS AN ACCOUNT WITH AN AMOUNT MONTHLY, IN ORDER TO MAKE PAYMENTS. I can not just make random payments because they are to useless to have competent people working in the account department. This service is the poorest of client service I have ever had. I will make sure to not promote them to anyone that I know.<br> <br>