Unbelievably shoddy services

<p>This morning between 5.00 and 5.30 a.m our alarm connected to electric fence went off. And we could not disarm it. A reaction officer arrived and asked if we were ok. we asked him to search the property - he refused and drove off. In the mean time the control room keep phoning us to say our alarm is going off and each time we say we have a technical problem and we cannot turn it off. Ok says each control room person we will call a technician to help you. In the meantime a 2nd new reaction officer comes and we tell him the same story. Ok he says he will ask control room to arrange a technician. Finally at about 9.00 a.m my housekeeper managed to disable the alarm as after constant loud alarm noise was unbearable. We must have received at least between 10 and fifteen calls from. Different people in the Control room who all said they would arrange a technician and it is now 12 hours later and there has been no sign of any technician. When we called the control room this afternoon we were shunted from pillar to post and eventually ended up at the technical service dept. in Germiston who said they don't do JHB area. They would get JHB technicians to call.we are still waiting for the call. They refused to give us the client services managers name.. So tonight I have no working electric fence and am not getting the benefit of the service I am paying for. I regret the day I changed to Chubb.. Will make plans to revert back to my old security service provider. Shocking and disinterested service.</p>