1 reviews | Active since Jul 2011
UNAUTHORIZED DEBITS AND REFUSAL TO CREDIT / TECHNICIAN FAILURE
<p> It’s hard to believe in this day and age that a company such as Chubb Fire & Security resorts to underhanded unauthorised debits! I am referring to the charge of the annual radio fee. To be clear I understand that this charge is payable annually, that is the not the issue. Standard business practise and logic of any customer using a security reaction facility will expect the charge to be levied on the anniversary month of the start of service i.e. as of December 2015, this is when I was debited my initial radio licence fee for 2015. Lo and behold I have been charged in September for 2016. Four months before anniversary month!!!! What’s shocking is that there was no communication of this unexpected early charge. It is difficult to understand in our current times of quick communication that Chubb refuses to email , call or sms but rather post a notice of this charge. I was informed by the call centre agent that this is Chubbs procedure, I am still waiting to receive my post, nothing received to date. I think it is hogwash!!!! The reason Chubb is doing this, is so that, I do not have a choice, they perceive that since the annual radio fee has gone off my account , I will accept this charge and continue with their monitoring. Not me! I reserve the right as a paying customer to choose whom I would like to deal with. I own my system which I have paid for upfront, I am not in a contract therefore I will decide whose service I will use going forward. Chubbs reaction time in my area is far too slow, the call back service when alarm triggers is approximately 10 minutes later. I cannot accept that! In a case of emergency imagine the strife I will be going through waiting for Chubb to react. We pay for a reaction service, how will the reaction be adequate if the call takes so long to be returned ? I have tested and timed this profusely and have furthermore informed Chubb as well to rectify this. I have asked the technicians to check the aerial and position to ensure that the was no delays.</p> <p>With that shocking and inadequate service why would anyone want to continue with Chubb? With all that said, I would like my annual radio fee reversed immediately with no waiting time as it has been one month already. I have had no joy with your call centre. If Chubb wants my business , improve your reaction call time to an acceptable standard. </p> <p>That is not my only issue, the site visit of technician that has came out to call on me is an absolute shambles, he has messed up my system. Two of my panic buttons are not working and the outside remote sensor has been disabled. How am I suppose to arm my alarm system when the *********** technician has messed up my system??? Even more frustrating is that Chubb has the audacity to bill me R399 for this, when my alarm system is still under its one year guarantee, therefore this fee should never have been billed in the first place. This after I specifically called last month to ensure that Chubb DOES NOT BILL ME MORE THAN MY MONTHLY MONTITORING WITHOUT MY CONSENT!!! . Furthermore, I require a competent technician to sort out the mess that the *********** technician has left me with! This is disgusting to say the least, especially when countless calls are made and nothing is done about it!!!</p>
I have not received any feedback or assistance from Jo-Anne Van Der Merwe, Rudi Skeenkamp(area manager) or anyone else from the Chubb department. My refund hasn't been done yet and my alarm system has not yet been fixed. You guys are PATHETIC!!! I dont know how you are still in business when you offer such pathetic service! How many months do I have to wait for the technician to come and sort out the mess he has created??? It's been 17 days already and I am waiting for my alarm system to be fixed. IT IS STILL UNDER THE ONE YEAR WARRANTY! I can't believe that you sent an *********** technician to fix my alarm when he had no clue as what he was doing, and only ended up ruining the whole system. When are you sending a competent team to sort out this mess? I would like a date please as i an tired of calling and getting nowhere.
I have not received any feedback or assistance from Jo-Anne Van Der Merwe, Rudi Skeenkamp(area manager) or anyone else from the Chubb department. My refund hasn't been done yet and my alarm system has not yet been fixed. You guys are PATHETIC!!! I dont know how you are still in business when you offer such pathetic service! How many months do I have to wait for the technician to come and sort out the mess he has created??? It's been 17 days already and I am waiting for my alarm system to be fixed. IT IS STILL UNDER THE ONE YEAR WARRANTY! I can't believe that you sent an *********** technician to fix my alarm when he had no clue as what he was doing, and only ended up ruining the whole system. When are you sending a competent team to sort out this mess? I would like a date please as i an tired of calling and getting nowhere.
I have emailed Jo-Anne last week Monday 07 Nov, she has not responded! I require service now not someone to contact me. The time for contact has long passed, I have been in contact with your team, the problem is they not attending to the matter. Rudi does not take my calls, this after promising to send a team to sort out the mess. I find this highly unprofessional. No credit has been passed either. It seem highly irregular for you'll to take this long to sort out the errors you'll have created. I hope you realize it has already been a month since my initial complaint to chubb, therefore I expect a full refund passed for this month also since you have left me with a faulty alarm system, and offered me absolutely NO SERVICE what so ever. I also expect a refund for the communication fees for 2017 as I do not wish to continue with Chubb ( N.B this fee was debited without my consent and I have repeated informed Chubb of this). When can I expect the refunds to be passed??? I have asked your team to refund me repeatedly, nothing has been done yet! WHERE IS THE SERVICE THAT WAS PROMISED WHEN I JOINED CHUBB???
I have emailed Jo-Anne last week Monday 07 Nov, she has not responded! I require service now not someone to contact me. The time for contact has long passed, I have been in contact with your team, the problem is they not attending to the matter. Rudi does not take my calls, this after promising to send a team to sort out the mess. I find this highly unprofessional. No credit has been passed either. It seem highly irregular for you'll to take this long to sort out the errors you'll have created. I hope you realize it has already been a month since my initial complaint to chubb, therefore I expect a full refund passed for this month also since you have left me with a faulty alarm system, and offered me absolutely NO SERVICE what so ever. I also expect a refund for the communication fees for 2017 as I do not wish to continue with Chubb ( N.B this fee was debited without my consent and I have repeated informed Chubb of this). When can I expect the refunds to be passed??? I have asked your team to refund me repeatedly, nothing has been done yet! WHERE IS THE SERVICE THAT WAS PROMISED WHEN I JOINED CHUBB???
The quote is for purchasing addition beams for my alarm. I do not wish to purchase any extra items!!! i just want the fault that the technician created to be repaired. My 2 panics dont work and my outside sensor to arm the unit is disconnected. this has nothing to do with the repair the technician came here to fix. He did not fix what he came here to fix but instead interferred with other things and disconnected the system. What is so flipping hard to understand??? i have flipping asked you'll to call me if yuou cannot understand but you seem to not want to do that.!!!!
The quote is for purchasing addition beams for my alarm. I do not wish to purchase any extra items!!! i just want the fault that the technician created to be repaired. My 2 panics dont work and my outside sensor to arm the unit is disconnected. this has nothing to do with the repair the technician came here to fix. He did not fix what he came here to fix but instead interferred with other things and disconnected the system. What is so flipping hard to understand??? i have flipping asked you'll to call me if yuou cannot understand but you seem to not want to do that.!!!!