Unacceptable response time
last night a panic alarm was triggered on my alarm, Chubb armed response took over 25 minutes to arrive and this was after 9PM. The response time would have been of no use should there have been an home invasion. this is a blatent breach of SLA between Chubb and myself
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Replies (3)
National Security & Fire's replyOfficial
17 Nov 2017, 12:17Thank you for bringing this issue to our attention. I have sent your information to the department manager of (Cape Town) to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***
Best regards,
National Security & Fire's reply17 Nov 2017, 12:17
Official
Thank you for bringing this issue to our attention. I have sent your information to the department manager of (Cape Town) to investigate and revert back to you as a matter of urgency.
Should you need any further assistance please do not hesitate to call the Chubb Assist Line on ***
Best regards,
's updateReviewer Update
21 Nov 2017, 13:35Still no feedback from anyone in Cape Town
's update21 Nov 2017, 13:35
Reviewer Update
Still no feedback from anyone in Cape Town
's updateReviewer Update
27 Nov 2017, 09:45Its obvious that Chubb just generally doesnt respond to clients?
's update27 Nov 2017, 09:45
Reviewer Update
Its obvious that Chubb just generally doesnt respond to clients?