Unacceptable incompetence

I have been a client of Chubb for some time now recently i have been receiving phone calls and smses regarding outstanding amounts which needs to be paid or else further action will be taken along with these smses i get details for a premises which does not belong to me. It has an address for morning side and my address is in Chatsworth. I have eft proof of every payment and when asked to be contacted by the correct department to assist i never get called back. I spoken to Winefred a lady that was at the control room on Friday which advised me that no one can help me neither can my details be given to anyone to call me on Monday, She was not willing to assit in anway. After being very rude over the phone she decided to transfer my call to a manager which never came on the line i was put on hold endlessly. If this is the *********** rude staff that yourl have Id rather take my services to another place which knows how to deal with clients. Highly frustrated. My details are Racheal Sookram ********** 292