UNACCEPTABLE CUSTOMER SERVICE

I have previously had repeated issues with Chubb that i have reported on every occasion. I have now again asked for a technician to be sent out to my premises as my alarm keeps going off right through the day and even at night when I at home and can see nothing is the matter. This is of extreme concern as this is causing financial strain as they need to keep responding to my alarm going off when I not at home to confirm that nothing is amiss, not to mention the emotional strain from permanently being alert for trouble or being awoken in the middle of the night with the alarm going off. <br> <br> Alarms are meant to help us feel safe and protected instead mine is causing me stress and constant paranoia. I am sick of asking for a technician to be sent out when this is really a service that should be easy to fulfill. <br> <br> I have kept my alarm for going on 5 years now, this is not the way to treat long standing customers. <br> <br> As I cannot afford to pay for call outs every time my alarm goes off while at work I now cannot activate it putting my living at risk also. I do not like to have to go to a third party to get my problems resolved. I would appreciate some feedback.<br> <br> Highly dissatisfied. <br> Fiona