Treated like a common ********

<p>I cancelled my Chubb service fully and completely in December 2013 and I had no monies owing. I did not receive a single statement of account after end December...not one. I was told by Accounts division I owe nothing further as the account was fully paid up and the contract had been cancelled.</p> <p>Suddenly a few days ago I received an sms on my phone (which is obviously still on Chubb's records!) telling me my account has been given over to some debt collectors and I owe R899. I have no idea what they are talking about. And why did someone not bother to contact me in 2014? They had three whole years to do so. Not a single email, not a single phone call, no statement of account. And of course they still have my home address on their books so they know where I am.</p> <p>I emailed them proof of cancellation of the contract and proof of payment of the last two monitoring payments (see attached). Nobody has bothered calling me back. If, as they aver, I owe them money, then why did they not email or send to my home address a statement to that effect?</p> <p>I want Chubb to retract my account from the debt collectors and do me the courtesy of contacting me and sending me a statement of account for this purported "debt". I also want them taken to task for treating me like a non-entity and common ********. I am a pensioner of 65 with impeccable integrity and if I knew there was a (valid) amount outstanding on that old Chubb account for something or other I would have paid it immediately. But because nobody at Chubb had the common courtesy to contact me I had absolutely no idea there seems to be some sort of problem.</p> <p>Totally shocking how the public is treated these days.</p>