Total lack of customer service !!

<p>We have two properties "secured" by Chubb. For the last 6 years Chubb has supp**** invoices only when requested to do so. Every few months we must beg them for invoices. We were told by the accounts manager that we must " just pay every month, you dont need an invoice". We then told them that we would stop payment until they started sending our invoices on a regular basis. They proceeded to phone us and swear at us on the telephone, threaten to rip out our alarm systems and have now disconnected us from their switch board ie our home is no longer monitored.</p> <p> </p> <p>Why would we have email correspndance from their previous acting CEO apologising as far back as 2012, why would they write off previous outstanding amounts after they admitted they were in the wrong but every few months they revert back to the same story.</p> <p> </p> <p>When we asked why we no longer see their vehicles in our area, we were told we must pay extra for active patrolling. Funny how all the competition is visible.</p> <p> </p> <p>If its too difficult for Chubb to automate a monthly invoice via email, what kind of organisation are they running ?</p> <p> </p> <p>Maybe you should stop running new member specials and look after your existing clients !!</p> <p> </p> <p> </p> <p> </p> <p> </p>