Third time lucky!

For the second time now, Chubb armed response service came more than an hour later after my alarm system went off. The first time it happened i gave them the benefit of the doubt as it was the first time that it happened. But when it happened for the second time - 25/02/2015 - i became worried. What if this happens again and its a matter of life and death? I am now very concerned about the service im getting from Chubb. This is for the Lotus River/Ottery area. I was told, when my husband signed the contract, that the response is rapid, that there is renough vehicles in my area and that even if i dont answer my phone when the call centre agent calls, they will still send someone out to check the premises but this has never happened. Im still waiting to see this happen!