They don't care about customers safety

National roodepoort branch was supposed to send a technician to replace my damaged key pad last week Friday. They called in and change date to Monday 12/12/2022. Monday no one came and i called in on Wednesday 14/12/2022 to check why they didn't send a technician. They rescheduled appointment date to 15/12/2022(today). Today they called in notifying me that they will send technician on Monday 19/12/2022. How can a security company that is dealing with response be so careless and leave customer to use a system without keyboard and rely on application in this loadsheddings? IM DONE WITH NATIONAL SECURITY.